Privacy Policy

Privacy & consent

At Soul Tech Support OS, we respect your privacy and aim to collect only the information needed to operate the website, respond to requests, provide member access, and improve STS-OS resources.

Last updated: June 2026

At Soul Tech Support OS (“we”, “us”, or “our”), we respect your privacy and are committed to handling personal information responsibly. This Privacy Policy describes how we collect, use, and safeguard information when you visit soultechsupport.com (the “Site”), contact us, create an account, use member resources, access downloads, or interact with Soul Tech Support OS (“STS-OS”).

1. Information We Collect

We may collect information in the following ways:

  • Contact and support forms: When you fill out a form, we may collect your name, email address, and the message or request you choose to share.
  • Membership and account access: If you create an account or access member resources, our membership tools may process account details such as your name, email address, username, membership level, trial status, login activity, access permissions, and account status.
  • Downloads and member resources: We may use membership and website tools to manage access to PDFs, workbooks, protected pages, member resources, and Implementation Toolkit materials.
  • Email communications: If you opt in, submit a form, create an account, or request information, we may use your email address to respond, provide account notices, send requested resources, share STS-OS updates, or communicate about offerings.
  • Analytics and cookies: We use analytics tools, including Google Analytics, to understand how visitors interact with the Site. This may include pages visited, time spent on the Site, referral source, device/browser information, approximate location, and related usage data.
  • Spam, security, and site protection: Our Site may use spam prevention and security tools such as Akismet, Google reCAPTCHA, hosting security tools, or similar services. These services may process technical information such as IP address, browser details, and form activity.
  • Cookies and similar technologies: Cookies may help the Site function, remember login sessions, support membership access, understand visitor activity, improve performance, and support security. You can manage or disable cookies through your browser settings.

2. Information We Do Not Need

Please do not submit passwords, full payment card details, Social Security numbers, private employee records, medical information, highly sensitive workplace information, or other confidential information through general website forms.

STS-OS resources may discuss workplace culture, voice, leadership, and implementation, but the Site is not intended to collect sensitive personal histories or unnecessary private information.

3. How We Use Information

We use information for legitimate website, membership, communication, and business purposes, including:

  • To respond to inquiries and member support requests.
  • To provide access to member resources, account tools, downloads, and STS-OS materials.
  • To manage trial access, membership levels, protected content, and account status.
  • To communicate updates, offerings, account notices, and STS-OS information when appropriate.
  • To improve our website, content, resources, and user experience through aggregated analytics.
  • To prevent spam, fraud, abuse, unauthorized access, or misuse of the Site.
  • To comply with applicable legal obligations.

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

4. Third-Party Services We Use

Our Site may rely on third-party platforms and tools that have their own privacy practices, including:

  • Google Analytics and Google reCAPTCHA: Google Privacy Policy
  • Akismet: Akismet Privacy Policy
  • GoDaddy / Managed WordPress Hosting: GoDaddy Privacy Policy
  • Paid Memberships Pro and related membership tools: These tools help manage account access, membership levels, protected content, checkout, account pages, and membership status.
  • Contact Form 7 and email delivery tools: These tools help process form submissions and send email notifications.

5. Data Retention

Contact and support form submissions are retained for as long as necessary to fulfill your request, support follow-up conversations, maintain business records, prevent abuse, or comply with legal obligations.

Account and membership data may be retained while your account is active and for a reasonable period afterward for administrative, legal, security, support, and business record purposes.

Analytics data is retained according to the settings configured in our analytics tools.

6. Your Rights and Choices

Depending on your location, you may have rights regarding your personal information, including the right to access, correct, delete, restrict, object to, or request a copy of certain information.

To make a privacy request, email us at support@soultechsupport.com.

You can also manage cookies in your browser settings or use the Google Analytics Opt-out Browser Add-on .

7. Email Communications and Unsubscribing

If you provide your email address, you may receive communications related to your inquiry, requested resources, account access, membership notices, STS-OS updates, or offerings. You may unsubscribe or request that we stop sending non-transactional communications at any time.

You can use our unsubscribe page or contact us directly at support@soultechsupport.com.

8. Children’s Privacy

Our Site is not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us, and we will take appropriate steps to delete it.

9. Data Security

We use reasonable administrative, technical, and operational safeguards intended to protect information, including secure hosting, SSL, account access controls, and limited administrative access where appropriate. However, no internet transmission or storage system is completely secure, and you share information at your own risk.

10. Changes to This Privacy Policy

We may update this Privacy Policy occasionally. The “Last updated” date at the top of this page indicates the most recent revision. Material changes may be communicated through a notice on the Site or by email when appropriate.

11. Contact Us

If you have questions, concerns, or data requests, please contact us:

Email: support@soultechsupport.com

This Privacy Policy applies to soultechsupport.com and does not cover external websites linked from the Site.